Artesian Elite Heaters

Artesian Elite Heaters — Match by Generation & Mounting

Two heater designs cover the Balboa years. Artesian Elite 2019 and newer uses a flo-thru heater assembly mounted in the MBP spa pack (5.5 kW on 60 Hz spas; a 3 kW version on 50 Hz export spas), secured by a heater union split nut. Platinum Elite 2013–2018 used a remote heater — a separate assembly plumbed away from the BP Platinum pack and wired through a heater daughter board and a heavy-gauge heater cable. The two do not swap; a Platinum Elite that moves to the Artesian Elite pack gets the pack’s built-in heater. Gecko in.therm heaters on 2007–2012 Platinum Elites and the Laing heaters before them are no longer made.

Honest truth before you order: a spa that will not heat is often a flow problem, a sensor or a board rather than the element. Artesian Elite panels say so — “heater is dry” and “heater may be dry” messages mean the heater did not see enough water (low level, dirty filters, a closed valve or trapped air after a refill), and the system will not fire the heater until the heater pump moves water through it. Clear the flow fault first; if the message returns with good flow, then the heater, sensor or board is in play. Tell us the exact message in the form and we will help you rule things out.

When a heater does fail early, water chemistry is the usual culprit: low pH and scale attack elements years ahead of schedule. Protect the new one: Water Care & Sanitizing | Fresh Filters

Visit the Artesian Elite Resource Center for part guides and troubleshooting, or download your Artesian Elite Owner’s Manual (2019 and newer) or Platinum Elite Owner’s Manual (2008–2018).

Artesian Elite Heaters FAQs