Need Help? Contact Us | Privacy Policy | Terms & Conditions | Refund & Returns Policy

Who we are

Our website address is: https://ezhottubparts.com and is owned by MinnSpas LLC.

EZHotTubParts Terms of Service and Return Policy:

If you have questions about your item(s), please contact us by email at ez@ezhottubparts.com or by phone. Our products are covered by applicable manufacturer’s warranties. We know finding hot tub parts can be confusing because there are so many of them! EZ Hot Tub Parts offers our customers free assistance with finding the correct parts. We deal with almost all major brands of spas and can look up most parts when supplied with the spa brand, model, year of manufacture and spa serial number. We sell all our parts at a discount and ship to addresses in the 48 contiguous United States. Filters, Parts, and Chemicals shipping is free on orders over $99 in the 48 contiguous United States. A surcharge may apply to bulky items that need to be shipped to remote locations. We will notify you if that is the case and you can choose to pay the surcharge or cancel the order. The spa industry is in constant flux with some manufacturers and suppliers disappearing while new brands come on board. Documentation for certain spa brands or models may not be available or may be incomplete or inaccurate. Some older spas (pre 2003) may not appear in a data base. Some spa components may be discontinued and no longer available. We try to delist any parts that become unavailable, but availability can change on a daily basis. We will refund orders in full that we cannot fill because the part has become unavailable but will search through all our networks and warehouses to do our best to fill your requests. We will also give you options for newer replacement models, generic brands or alternate color choices to help you get your spa up and running when your original part is unavailable. Please note that manufacturers can change or upgrade parts without notice. Photos on our website are representations of the products but may not always match exactly what you receive. Prices are also subject to change without notice. EZ Hot Tub Parts will provide part recommendations based on information you provide to us – such as pictures, part numbers or measurements. Hot tub part identification is generally a collaborative effort between the spa owner and our customer support. We offer this service free of charge to help you avoid getting the incorrect part and incurring additional shipping fees. Verifying that a part ordered with our assistance fits your spa is ultimately the buyer’s responsibility, and our techs are not responsible for misinformation provided by the customer. This does not limit our responsibility for our own shipping or listing errors, which are handled as described in our Refund & Returns Policy.

Pricing and Availability

All prices are subject to change without notice. Prices, descriptions and availability are listed on the website per our latest information from the vendors/manufacturers/distributors. We are not responsible for manufacturers deciding to discontinue production of items or discontinue stocking items. If an item becomes unavailable, we will do our best to find you a substitute. Substitute items may not be available in the same color, size or price, or may require some additional work (plumbing, electric). It is your choice whether to accept a substitute item or receive a refund in full for the unavailable items. Our system does not offer up-to-date quantities available at any given time, since we acquire products from many different sources and their availability is constantly changing. We will do our best to fill your order as purchased but will advise you if items are unavailable or if there are substitutes. Some items may be only available from one source, and if that item is on backorder from the vendor or manufacturer, or becomes unavailable, we will not be able to source it from other sources. We only sell new hot tub parts from name brands and high quality sources, unless otherwise specified in the item description. We strive to have most items in stock or to ship from our partners within 1 business day. If we need to split ship your order from different sources, you will not be required to pay additional shipping. For all items, quantities are limited and purchasers will be satisfied on a first-come first-serve basis. Many spa manufacturers are no longer in business and documentation for their models/parts may be incomplete, incorrect or nonexistent. Parts may still be available but will take time to identify. Part identification is a joint effort between our staff and the customer.

Returns, Refunds, and Warranty Claims

Returns, refunds, exchanges, and warranty claims are governed by our Refund & Returns Policy, which is the complete and controlling policy. If this summary and that policy differ, the Refund & Returns Policy controls. In summary, for orders placed on or after October 14, 2026:

Request an RMA by emailing ez@ezhottubparts.com within 15 calendar days of delivery. An RMA is required before shipping any return, and authorized returns must be shipped within 10 calendar days after the RMA is issued.
Customer-reason returns (ordering errors, incorrect diagnosis, changed plans, parts no longer needed) must be new, unused, uninstalled, unmodified, complete, and resalable. They are subject to a 15% restocking fee, the customer pays return shipping, and outbound shipping is not refunded.
Verified seller errors (incorrect item shipped, missing advertised item, or inaccurate product description or compatibility claim) carry no restocking fee or shipping deductions; we cover the necessary return shipping and correction.
Report shipping damage right away with photos of the packaging and product. If significant damage is visible at delivery, refuse the shipment and notify us.
Manufacturer warranty claims are handled separately and are not limited to the 15-day return window. All items are sold as DIY items; manufacturer warranties cover the product only and do not cover labor, troubleshooting, installation, removal, testing, service calls, or related expenses, subject to applicable law. Do not install an incorrect or defective item without further direction.
Special-order, custom-order, and items identified as non-returnable in the product description are not eligible for customer-reason returns.

Orders placed before October 14, 2026 remain subject to the policy in effect when they were purchased.

Acrylic Hot Tub Shipping & Delivery Terms

Standard Patio Placement includes ground-level delivery on a firm, accessible surface. Additional labor, equipment, or specialized placement (including decks, stairs, cranes, or difficult terrain) may require additional charges. Customer agrees to any such charges prior to delivery. Delivery method and placement availability are determined by location and site conditions.

Standard Patio Placement is not available in all areas. In locations where patio placement is unavailable, delivery will be noted at checkout as LTL Freight – Curbside Delivery.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.