Updated November 6, 2026
Parts for Island, South Seas, Tropic Seas, Artesian Elite, Garden and TidalFit spas ship directly from Artesian Spas. On November 6, 2026, at noon Central, Artesian Spas notified its U.S. dealer network that service-parts orders are taking longer than normal while it onboards and trains new team members. This is a system-wide backlog that affects every Artesian dealer and every online retailer of Artesian spa parts, not just us. Parts are shipping, just more slowly.
It’s been a perfect storm. A container of Artesian parts was delayed 14 days, at the same time Artesian was onboarding and training new staff in its parts department. Either one alone would slow things down. Together they created the backlog.
What to expect right now
About 2–3 weeks from your order to a tracking number. We’ll email you when it ships.
Filters: only Artesian Direct filters are affected
For filters, the backlog only affects the Artesian Direct (OEM) filters. For a quality replacement that isn’t held up, we recommend Hurricane filters, made in the USA. On any Artesian Direct filter page, use the Hurricane option to find the right one for your spa.
What we’re doing to speed things up
We also have several bulk stock orders in line with Artesian. Whichever arrives first, your direct shipment or our stock, is what you’ll get. If your part reaches our warehouse first, we’ll cancel your direct order with Artesian and ship it to you ourselves. You don’t need to do anything. Our goal is to get you your parts as fast as possible.
Need it sooner?
Some parts are in stock here and ship the same business day. Those product pages don’t show the shipping notice. If your spa is down, email ez@ezhottubparts.com and we’ll check for faster options.
Already ordered?
You keep your place in line. If we can’t ship within the time we gave you, you can cancel for a full refund. See Canceling an Order.