Who we are

Our website address is: https://ezhottubparts.com and is owned by MinnSpas LLC.

EZHotTubParts Terms of Service and Return Policy:

 30 Day Satisfaction Guarantee at EZ Hot Tub Parts, we want you to be completely satisfied with the products you purchase from us. If you have questions about your item(s), please contact us by email ez@ezhottubparts.com or phone. Rest assured; our products are covered by manufacturer’s warranties. We know finding hot tub parts can be confusing because there are so many of them! EZ Hot Tub Parts offers our customers free assistance with finding the correct parts. We deal with almost all major brands of spas and can lookup most parts when supplied with the spa brand, model, year of manufacture and spa serial number. We sell all our parts at a discount and ship worldwide. Filters, Parts, and Chemicals shipping is free on orders over $60 in the continental USA. A surcharge may apply to bulky items that need to be shipped to remote locations. We will notify you if that is the case and you can choose to pay the surcharge or cancel the order. The spa industry is in constant flux with some manufacturers and suppliers disappearing while new brands come on board. Documentation for certain spa brands or models may not be available or may be incomplete or inaccurate. Some older spas (pre 2003) may not appear in a data base. Some spa components may be discontinued and no longer available. We try to delist any parts that become unavailable, but availability can change on a daily basis. We will refund orders in full that we cannot fill because the part has become unavailable but will search through all our networks and warehouses to do our best to fill your requests. We will also give you options for newer replacement models, generic brands or alternate color choices to help you get your spa up and running when your original part is unavailable. Please note that manufacturers can change or upgrade parts without notice. Photos on our website are representations of the products but may not always match exactly what you receive. Prices are also subject to change without notice. EZ Hot Tub Parts will provide part recommendations based on information you provide to us – such as pictures, part numbers or measurements. Hot tub part identification is generally a collaborative effort between spa owner and customer support. We offer this service free of charge to help you avoid getting the incorrect part and incurring additional shipping fees. All parts that are ordered with our assistance, based on information that was provided to us, is ultimately the buyers’ responsibility. Our techs are not responsible for any misinformation provided by the customer. In the end, we may waive a restocking fee if the part does not work out based on a tech recommendation (if a serial number was provided to source the part), but return shipping, when necessary, is always the responsibility of the purchaser. Pricing and Availability

All prices are subject to change without notice. Prices, descriptions and availability are listed on the website per our latest information from the vendors/manufacturers/distributors. We are not responsible for manufacturers deciding to discontinue production of items or discontinue stocking items. If an item becomes unavailable, we will do our best to find you a substitute. Substitute items may not be available in the same color, size or price, or may require some additional work (plumbing, electric). It is your choice whether to accept a substitute item or receive a refund in full for the unavailable items. Our system does not offer up-to-date quantities available at any given time, since we acquire products from many different sources and their availability is constantly changing. We will do our best to fill your order as purchased but will advise you if items are unavailable or if there are substitutes. Some items may be only available from one source, and if that item is on backorder from the vendor or manufacturer, or becomes unavailable, we will not be able to source it from other sources. We only sell new hot tub parts from name brands and high quality sources, unless otherwise specified in the item description.  We strive to have most items in stock or to ship from our partners within 1 business day. If we need to split ship your order from different sources, you will not be required to pay additional shipping. For all items, quantities are limited and purchasers will be satisfied on a first-come first-serve basis. Many spa manufacturers are no longer in business and documentation for their models/parts may be incomplete, incorrect or nonexistent. Parts may still be available but will take time to identify. Part identification is a joint effort between our staff and the customer. EZ Hot Tub Parts is not responsible for recommendations based on similar parts or the customer receiving an incorrect part. Return shipping for incorrect parts will be the responsibility of the customer. Returned items fall into one of the following 3 categories:

1. Product that was incorrectly ordered by the customer: Provided the item is in new condition and not a special order/non-returnable item (see below) the customer can request an RMA to return the item. The customer is responsible for the cost to return the item to EZ Hot Tub Parts by any trackable/insured shipping method. We will assist you in trying to find the correct part if you provide the necessary spa model information. Should a replacement part not be ordered, a 15% restocking fee will apply. Outbound shipping cost is non-refundable as it has been paid directly to the shipper. For orders with free shipping, the actual shipping cost will be deducted from the refund.
2. Product that was incorrectly shipped by us: EZ Hot Tub Parts has a check system on all outbound orders to keep mistakes to a minimum. However, mistakes still can occur. If we ship the incorrect part, send us a photo of the incorrect part received and we will send a return label to recover the incorrect part and send you the correct one. Photos will need to be sent to EZ@ezhottubparts.com along with your order number and a description as to what is in error. We will assume all shipping charges with sending the correct item and getting back the incorrect item.
3. A defective or warranty item. See below for warranty details. You may return most new, unopened items within 30 days of delivery for a full refund, less a 15% restocking fee to help defer the cost of administration, shipping, pulling, packaging, shipping materials and restocking. Shipping costs are non-refundable as they are paid to the shipper. You must request an RMA to return an item.
4. All items are sold as DIY items and carry manufacturers warranties which do not include any labor for troubleshooting, installation, testing, removal or other costs. Whether you install the item yourself or have someone install it for you, the cost of installation is not covered nor is it reimbursable should there be an issue with the installation or the product. Any items that appear to be defective (whether shipping damage or other) must be reported right away. Do not install an incorrect or defective item without further direction. You can contact us at service@ezhottubparts.com with questions/photos/claims. Shipping Damage If an item arrives damaged, please contact us right away at EZ@ezhottubparts.com. We will need photos of the damaged package and the damaged parts within to make a claim with the carrier. If you are home when the delivery is attempted and notice damage on the shipment, then do not accept it. Advise the delivery person that you are refusing due to damage and contact us for next steps.

Acrylic Hot Tub Shipping & Delivery Terms

Standard Patio Placement includes ground-level delivery on a firm, accessible surface. Additional labor, equipment, or specialized placement (including decks, stairs, cranes, or difficult terrain) may require additional charges. Customer agrees to any such charges prior to delivery. Delivery method and placement availability are determined by location and site conditions.

Standard Patio Placement is not available in all areas. In locations where patio placement is unavailable, delivery will be noted at checkout as LTL Freight – Curbside Delivery.

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